Hotel Policy
Guaranty Policy:
Credit card is required to guarantee the reservation.
Check In: 3:00 PM.
Check Out: 1:00 PM.
Credit Cards Accepted:
American Express, Visa and MasterCard.
Cancellation Policy:
We accept cancellations 48 hrs, prior to the arrival, after this time, there will be a one night charge as penalty.
No Show Policy:
In case of no show, will be charge the first night of stay without right to reimbursement.
Extra person Policy:
All extra person will have charge, do not accept more than 4 people by room.
Kids Policy:
2 Childs under 12 years old are free in the same room with their parents.
Pets Policy:
No pets allowed.
Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.
Hotel Gallery
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Tel.: +52 (981) 811 9192. Fax: +52 (981) 811 1618.
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Chicanna EcoVillage Resort is a partner of www.VisitMexicoHotels.com